Shipping policy
Shipping Information
At BioHelix Research, we aim to process and dispatch all orders promptly while ensuring every package is securely prepared for transit.
We currently ship within the United Kingdom only.
Order Processing
Orders are typically processed and dispatched within 1–2 business days after payment has been successfully received and verified.
Orders placed on weekends or public holidays will be processed on the next available business day.
Shipping Options
Standard UK Delivery
- £4.99
- Estimated delivery: 2–4 business days
Express UK Delivery
- £6.99
- Estimated delivery: 1–2 business days
Free Standard UK Delivery
- Available on qualifying orders over £75.00.
Delivery times are estimates only and may vary depending on the courier and seasonal demand.
Packaging
All orders are securely packaged using appropriate protective materials to help ensure products arrive safely and in excellent condition.
Each product is supplied in professionally sealed, tamper-evident packaging.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
BioHelix Research cannot accept responsibility for delays or additional delivery charges resulting from incorrect or incomplete address information provided by the customer.
Tracking
Where available, tracking information will be provided once your order has been dispatched.
Delivery Delays
While every effort is made to deliver orders within the estimated delivery timeframe, delays caused by courier services, severe weather, public holidays or other circumstances outside our control may occasionally occur.
BioHelix Research cannot guarantee delivery dates and accepts no liability for delays once an order has been handed to the courier.
Lost or Damaged Parcels
If your parcel is lost in transit or arrives visibly damaged, please contact us as soon as possible at biohelixresearch@gmail.com.
Where appropriate, we will work with the delivery provider to investigate the issue and determine the most suitable resolution.
Research Use Only
All products supplied by BioHelix Research are intended strictly for laboratory and scientific research purposes only.
Products are not intended for human or veterinary use, diagnostic procedures, therapeutic applications or clinical use.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
Email: biohelixresearch@gmail.com